In December 2019, Throwback Brewery, a small brewery and farm-to-table restaurant in New Hampshire, had many things working in its favor: a loyal customer base, a strong culture and long-tenured Team Leads who had helped to make the brewery the success it had become. At the same time, Throwback Brewery struggled with internal issues such as pay disparity among its employees and a lack of effective communication between the owners Nicole and Annette and their employees. To address these issues and keep the company on a growth trajectory, Nicole and Annette wondered if a more formal talent management system was needed to assess staff performance. In hopes of improving upon the company’s shortcomings and aligning Throwback Brewery for continued growth and success, Nicole and Annette consider talent management options including a personnel performance appraisal process.
